Animal Club FAQs

If you have more questions about your experience and what to expect, take a look below at our Animal Club FAQs. These cover the most popular questions we’re asked before people book; from age suitability to how long they take and even which animals will attend.

If you’re still stuck for an answer contact us at enquiries@animal-club.co.uk

About the experience

What is an Animal Club experience?

It’s an immersive hands-on experience with a selection of different animals. A great opportunity to touch, hold & learn about the more exotic animals and ones you may see in everyday life too.

How long will it last?

That will depend on the time you have available.

For parties & events, we’d recommend about an hour or 1.5 hours if you have a lot of guests.

For schools, the minimum booking is half day (3 hours). We’d suggest a max of 3 groups within that booking.

What age is it suitable for?

All ages! We’ve attended Christenings & events, as well as Care Homes and Wedding Anniversaries. Everyone, no matter their age is always fascinated.

Who is it suitable for?

Everyone! Whether an Animal Club experience is to support school or home learning or used as a reward at the end of the year. Or for a more therapeutic experience. Everyone will get something out of an experience.

What standards do you follow?

Many. The safety of our animals, Rangers & guests are very important to us. Not only do we follow our strict ‘Animal Handling Standard Guarantee’, we also have achieved the
Learning Outside the Classroom Quality Badge which is awarded to companies who adhere to the highest of standards for quality of learning, experience and business
management. We’re proud to know that your experience will be the best when you book an Animal Club animal experience

What sustainability standards do you follow?

Animal Club is committed to responsible, ethical and sustainable practice in everything we do. Our work supports key principles from the United Nations Sustainable Development Goals, including quality education, environmental responsibility and high standards of animal welfare. You can learn more about our approach on our Sustainability pages.

About our animals

Which animals will we see?

That will depend on where you are located and which Rangers are located nearby. That said, we guarantee, no matter where you are, you will experience a range of different types of animals including reptiles, mammals and invertebrates. Head to our animals page to find out more about some of the animals available.

How many animals come along?

Usually, you’ll have opportunity to hold approximately 6-7 different animals. However, this number will depend on the number of guests and time available for the session.

How do I know the animals are well cared for?

All the animals used in an animals Club experience are pets. Which means they are looked after by the Ranger who brings them. And they’re part of their family. We guarantee that our Rangers are expert in caring for the animals they have & their well-being is the Rangers’ priority.

Do I have to touch and hold every animal?

No, not at all. We know that certain animals are not everyone’s ‘cup of tea’. During your experience you will be given the opportunity to touch, hold or simply look at the animals. No pressure. You do what is comfortable for you.

Are any animals dangerous?

No. Our animals are used to being handled and are comfortable in this environment. There may be times when an animal is just not having a good day and because our animals are pets the Rangers know them very well. The Ranger ensures that you and the animals have an enjoyable experience. So no one or no animal is in danger.

What if I’m scared of an animal?

Don’t worry. You do not have to hold or touch any animal you are not comfortable with. Even if the sight of certain animals scares you, you can leave the room until it’s returned to its habitat.

About the booking

Are Rangers DBS checked?

Yes, all hold a valid DBS certificate and will bring this, along with a form of ID to any booking.

Do you provide risk assessments?

We do. These are available on request.

When is payment required?

For schools, payment is required after the workshop is completed. An invoice will be sent from the office with details of payment terms and methods. For birthday parties and events, full pre-payment is requested 10 days before the booking. Details will be provided during the booking process.

I need to change my booking. What should I do?